🔍 Support Center

Have questions? We're here to help—browse our FAQs below or reach out directly if you can't find what you need.

🚨 Safety & Reporting

Need immediate help or want to report inappropriate content? We're here 24/7.

How to Report Objectionable Content or Users

Report Content: Tap the "Report" button on any post, comment, or activity
Report Users: Go to their profile and tap "Report User"
Block Users: Tap "Block" on any user profile to prevent them from contacting you
Emergency Contact: Use the emergency button in the app for immediate safety concerns

What We Don't Tolerate

Harassment, bullying, or threats
Hate speech or discrimination
Inappropriate sexual content
Spam or fraudulent activities
Sharing personal information without consent

⏰ Response Time: We review and act on all reports within 24 hours. Serious violations result in immediate account suspension.

🛡️ Privacy & Safety Controls

Make Profile Private: Settings → Privacy → Private Profile
Control Who Can Message You: Settings → Privacy → Messages
Manage Blocked Users: Settings → Privacy → Blocked Users
Location Privacy: Settings → Privacy → Location (you can disable location sharing anytime)
Activity Visibility: Settings → Privacy → Activity Visibility

Getting Started

Create an Activity
Tap the "+" button on the feed, enter your activity details (title, date/time, location, description, etc), then hit Submit.
Find Activities Near You
On the Home tab, enable location access when prompted—or go to Settings → Privacy → Location Services and allow LinkUp.
RSVP to an Activity
Open any activity card and tap "Request To Join". You can also withdraw by tapping "Cancel Request".

Profile & Account

Edit Your Profile
Navigate to Settings → Profile, then update your name, photo, bio, age, interests, etc.
Delete Your Account
In Settings → Account, select "Delete Account", and follow the on-screen instructions. Note: this is permanent and can't be undone.
Report & Block Features
Access reporting tools from any user profile or content. Manage your blocked users list in Settings → Privacy → Blocked Users.

Notifications

Enable Push Notifications
iOS: Settings → Notifications → LinkUp → Allow Notifications
Android: Settings → Apps → LinkUp → Notifications → On
Notification Preferences
In-app: Settings → Notifications to toggle event reminders, messages, safety alerts, and announcements.
Safety Notifications
We'll send you immediate notifications about safety reports, policy violations, and important security updates.

Content Guidelines & Community Standards

✅ What's Allowed

Respectful communication and interactions
Legitimate meetup activities and events
Appropriate photos and descriptions
Constructive feedback and discussions

❌ What's Not Allowed

Offensive language, hate speech, or discrimination
Sexually explicit content or inappropriate images
Harassment, bullying, or threatening behavior
Spam, promotional content, or fraudulent activities
Sharing others' personal information without consent
Activities that promote illegal or dangerous behavior

Troubleshooting & Tips

No notifications?
Ensure "Do Not Disturb" is off and that you haven't blocked LinkUp in your device settings.
Still not working?
Log out and back in, then restart the app.
App Crashes or Won't Open
Update to the latest version in the App Store or Google Play Store.
Restart your device or reinstall the app if necessary.
Unable to Upload Photos or Content
Check your internet connection (Wi-Fi or cellular).
Ensure LinkUp has permission to access Photos/Storage:
iOS: Settings → Privacy → Photos → LinkUp → Read & Write
Android: Settings → Apps → LinkUp → Permissions → Storage → Allow
Location Isn't Accurate
Android: Settings → Location → Mode → High Accuracy
iOS: Settings → Privacy → Location Services → LinkUp, select "While Using the App" or "Always".
Reporting Issues
If the in-app reporting system isn't working, email us directly with screenshots and details of the inappropriate content or user.

📞 Contact Support

📧 General Support: support@linkup-app.com
🚨 Safety Reports: Available 24/7 through in-app reporting system
🆘 Emergency Safety: Use emergency contact feature in the app
🌐 Website: linkup-app.com/support
⏰ Response Time:

Safety reports: Within 24 hours
General support: 1–2 business days
Emergency safety issues: Immediate review

When contacting support, please include:

Device model & OS version
App version (Settings → About)
A brief description of the issue and any error messages/screenshots
For safety reports: Screenshots of inappropriate content (if safe to do so)

📄 Additional Resources

🤝 Community Commitment

LinkUp is committed to providing a safe, welcoming environment for all users. We actively monitor content, respond quickly to reports, and maintain zero tolerance for harassment or inappropriate behavior. Together, we can make every meetup a positive experience!

Thank you for using LinkUp—let's make every meetup a great one! 🎉